Update April 27th: We'd like to welcome Alexander onto the team, the first of several hires here to improve our responsiveness.
We're very sorry for the delays in responsiveness.
Due to the situation with COVID-19 many in-store business are moving online. This combined with many new initiatives for Q2 from existing customers has caused a higher than normal volume of customer inquiries.
We're always open to prioritization for urgent matters, but please call only after providing a thorough explanation of the situation by in-app chat or by email at [email protected]. Take extra care during these times to include relevant example order numbers, example SKUs, and any other details you may have about the matter.
We truly appreciate your understanding and patience as we try to get back to everyone as quickly as possible.