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Opt-in Feature: Manually cancel archived orders
Opt-in Feature: Manually cancel archived orders
Updated over a week ago

SKULabs has a built-in system to protect your team from misfulfillment. This system was originally one of the most robust systems on the market. It was our answer to a major gap in the handling of a specific source of mistaken fulfillment.

For our most robust sales channels with comprehensive status sync like Shopify/Amazon/eBay/Walmart/Etsy, these protections described above have conflicted with technical issues on your sale channel resulting in the accidental release of reserved inventory. One such example are the issues at Shopify: the first incident in March and now a second in September.

Today, SKULabs launches a new opt-in option "Manually cancel implicitly archived orders". For most stores, this introduces little to no additional effort. In exchange for manually processing obscure cancellations that were not correctly filed on your sales channel, you can guarantee reserves won't be released when orders temporarily disappear from sync.

After this setting is enabled, we'll continue to hold your reserves and shift the order to the "Archived" tab with a tag "Hold - Archived" avoiding mistaken fulfillment. As soon as the order re-appears we will remove the tag and the order will re-appear as processing.



We believe this new manual process for cancelling archived orders will help eliminate a major point of frustration while still eliminating any risk of late or mis-shipment. No more in-stock notifications for temporarily released inventory!

While we continue to revise our financial status, fulfillment status, split-routing, reserve-holding, archived, and order status model for the future; we hope you find this update useful. Keep an eye out for upcoming revisions to our order status model which will enable more powerful capabilities like:

  • The ability to unarchive orders

  • The ability to uncancel orders

  • The ability to suspend reserves for wholesale orders

  • Robust order routing and reporting for 3PL/FBA/Dropship

  • Robust fulfillment analytics for your warehouse comparing your own operations as you would a 3PL

  • Explicitly routed reserves to assign order reserves to specific business units (separate your Wholesale reserves, then advertise the excess to your online store)


To get started with this feature, head to your store settings and click "Choose warehouses" next to your stock sync setting. From here, enable "Manually cancel implicitly archived orders" and you're opted in.

Note: Once opted in, be sure to check your "Archived" tab for orders which are holding reserves and decide if you need to manually cancel them using "Modify status" or remove the "Hold - Archived" tag to return them to the processing tab.

Note: Purchasing will still count these orders as reserved as will stock sync. Batches will not auto-select "Hold - Archived" orders. The processing tab will not show "Hold - Archived" orders.

Note: Orders explicitly cancelled or archived on your sales channel will still be directly archived as before this update - no action required.

Note: If you find large numbers of "Hold - Archived" orders and you believe they should be automatically handled please let us know with a few example order numbers and reference this article. This setting is available for all stores but your store may not sync vital statuses to SKULabs such as "Cancelled"/"Shipped"/"Refunded", your store may require slight configuration changes in SKULabs to import these statuses and avoid manual effort.


Thank you for reading this update and we look forward to hearing your candid feedback about this optional new workflow for archived orders.

- Brent

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