SKULabs offers a robust inventory management platform along with streamlined order picking and shipping tools. In the rare case that a customer cancels an order or needs to return stock to you, SKULabs makes it easy to handle as well as provide return shipping labels (when necessary) and restock any returned inventory that's fit for resale.

First, simply return the line-item on your sales channel. Then do the following:

  • For unshipped orders: SKULabs imports any changes to the order from your sales channels, so the ordered quantity will adjust the reserved quantities in SKULabs by the refunded quantity on Shopify.

  • For shipped orders: If the order has been shipped, you can create a return label within SKULabs to provide for your customers.

Creating a return shipping label

All steps of the return process are handled within the order that the return is related to.

1. Open the order by scanning its packing slip barcode or searching for the order number on the Orders page

2. With the order's details page open, scroll down until you see the Returns panel.

3. Select Create return label.

Creating a return label works similarly as creating a shipping label when first fulfilling an order. You can use the same dimensions, weight, and package type that you initially used to ship it out, on the assumption that the customer will use the same packaging to return items shipped to them.

Once you've configured the return shipping label, optionally specify the quantity of each line item you're anticipating to be returned, then select Ship. Don't worry if the items and quantities that end up being returned differ from what you selected; you can always change what was returned later.

If you're just creating a return label for inclusion with the shipment, you also have the option of generating the label without creating a return by leaving the quantities at zero and unchecking Create RMA next to the Ship button.

Creating a return without a label

If you need to start a return process but don't need to create a shipping label, you can select the Create return without label button in the Returns panel of a shipped order's details page.

Returns in SKULabs have two statuses: Created and Received. While in the Created status, you can freely set which items and which quantities you expect to come back, along with the reason(s) for the return.

Receiving returned stock

Once the returned goods have reached your warehouse and are deemed suitable for restocking, you can receive the return by opening it from the shipped order's Returns panel.

Returns in SKULabs have two statuses: Created and Received. When you save a return with the Received status, any line items with quantities set in the Returned column will have those quantities added back into your on hand inventory. Returned stock is received back into the warehouses/locations that they were shipped out of whenever possible.

Note: a return can only be saved in the Received status once. If multiple returns need to be restocked for an order, they should be separated into different returns/RMAs.

Exchanging goods

Because sellers have a wide range of possible workflows to handle exchanges, SKULabs does not have a feature or process dedicated to that task. The recommended flow that works for most sellers is to process the incoming/returned goods in the original order via an RMA, and create a manual order for the exchanged goods that are shipping out to the customer. Product values can be set to $0.00 instead of the standard retail value, either in the application interface or via a CSV order import.

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