If a customer cancels an order or needs to return items, you can create return shipping labels and restock returned inventory fit for resale using the Returns panel on an order within SKULabs.


For unshipped and undeducted orders, simply return or refund the order line-items directly on your sales channel. SKULabs automatically imports changes to orders directly from your sales channels, so reserved item quantities will be automatically released for sale when those items are no longer seen on the order.

Tip: Some channels allow you to restock item quantities when products are refunded. If prompted, always make sure to leave this option unchecked to prevent accidentally restocking returned item quantities directly to your channel's inventory. All inventory adjustments should be made in SKULabs.

If returned items should not be made available for sale, but you still need to process a formal return for an order, continue reading.

For shipped orders or items that have been already been deducted, process any refunds or returns on the channel directly, then create a return on the order within SKULabs. Depending on when/how you process returns, there are a few options.

Create a return shipping label

1. Open an order and scroll to the Returns panel, then click Create return label.

3. Choose the dimensions, weight, and package type initially used to ship the order out (assuming the customer will use the same packaging to return items).

4. Choose the quantity of items you expect to return and decide whether you would like to Create an RMA along with the label.

Don't worry–if these need to change later or if you are just creating a return label to include in the box when you ship, you can leave this option unchecked and create an RMA separately later on.


Create returns without a label and receiving returned stock

Returns in SKULabs have two statuses: Created and Received. While in the Created status, you can freely change the items and quantities to be returned, as well as any reasons for their return.

1. Click on an existing RMA # or Create return without label.

2. Choose the warehouse to return stock to, the expected returning stock quantity, and the quantity actually returned. You can also leave notes and reasons for each item's return.

3. Change the return's status to Received and click save to complete the return and add quantities back into the warehouse's on hand inventory.

Note: A return can only be saved in the Received status once. If multiple returns need to be restocked for an order, they should be separated into different returns/RMAs.


Return items to specified locations

When creating a return label for an order, you can use the Create RMA option to select the individual warehouse locations you would like to return each item to.

  1. Open an order and scroll to the Returns panel, then click "Create return label"

  2. Choose Local Pickup / Delivery as the shipping method (this is a free, non-carrier label)

  3. Select the desired locations and quantity to return for each item

  4. Make sure the "Create RMA" checkbox is selected, then click Ship!

To change return locations, simply remove the previously created RMA, then create a new RMA with the adjusted locations following the methods above.

Note: Removing a "received" RMA will remove the quantities previously returned on that RMA from your inventory. Do NOT remove any previously "received" RMAs unless you intend to decrement stock levels for those items.


Exchanging goods

Because sellers have a wide range of possible workflows to handle exchanges, SKULabs does not have a feature or process dedicated to that task. The recommended flow that works for most sellers is to process the incoming/returned goods in the original order via an RMA, and create a manual order for the exchanged goods that are shipping out to the customer. Product values can be set to $0.00 instead of the standard retail value, either in the application interface or via a CSV order import.

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