SKULabs automatically syncs returns made in Shopify and Shopify POS.
Refunding unshipped orders
If you have orders you've yet to ship or scan out, cancel or refund the order on your sales channel. SKULabs will import this cancellation or order revision within minutes. For the best experience and if you enabled stock sync, opt not to restore inventory if your sales channel gives you the option.
Refunding shipped orders
If you have shipped or scanned out inventory already, you will still need to process the refund on your sales channel. Afterword, you will need to create an RMA in SKULabs to be able to receive the returned inventory.
Create a return shipping label
1. Open an order and scroll to the Returns panel, then click Create return label.
2. Choose the dimensions, weight, and package type initially used to ship the order out (assuming the customer will use the same packaging to return items).
3. Choose the quantity of items you expect to return and decide whether you would like to Create an RMA along with the label. You can always edit the RMA before or during receiving.
Receiving returned stock
An RMA sits in the "Created" status until "Received". You can freely edit the RMA until it's received.
1. Scan the RMA form, scan a packing slip order number, and open your existing RMA. If you haven't created one, click "Create return without label" after you open the order.
2. Select the warehouse to return stock to. Tip: If you want fine grained location receiving control without sending a label use the "Create return label" process with the "Local Shipment" shipping label type.
3. Set the "returned" quantity to what you actually received. "Returning" is what you expected to receive. You can also leave notes and reasons for each item's return.
3. Set the return status to "Received" and click save to complete the return. This action restores the inventory and can only be done once. Use multiple RMAs to process multiple returns.
Note: Removing a "received" RMA will remove the quantities previously returned on that RMA from your inventory.
Exchanging goods
SKULabs works best with your ecommerce channel's existing exchange process. If your sales channel doesn't support once. The recommended flow that works for most sellers is to process any incoming/returned goods in the original order via an RMA, and create a manual order for the exchanged goods that are shipping out to the customer. Product values can be set to $0.00 instead of the standard retail value, either in the application interface or via a CSV order import.
Automatically include return labels with every shipment.
Use shipping rules to automatically include a return label with every shipment.