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How do I ship to military addresses or fix inconsistent military address behavior in SKULabs?
How do I ship to military addresses or fix inconsistent military address behavior in SKULabs?
military ship address customs error different APO FPO DPO AA AE AP
Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

SKULabs supports shipping to military addresses using the USPS.


Customs

In most cases you are required to fill out a customs form even when one is not explicitly required for in-person shipments at the post office. e.g. a shipment to a domestic base.

In some cases you may need to use the Toggle Customs button to forcibly enable a customs form and ensure there is at least one item on the customs form with quantity, origin, and other details included. See our article on "how to complete a customs form"


Formatting

Do you have a military order that is not behaving the same as your others? Edit the address to make sure the information is filled out according to the USPS guidelines. This is the leading cause of differences in behavior. SKULabs corrects for some but not all mistakes in military address formatting where it is safe to do so. A few tips:

* Do not include the country, state, or the base camp’s city, as it might be routed through the host country’s mail system.
* Ensure only APO, DPO, FPO are used as your “city” designation.
* Ensure only the appropriate two-letter AA, AE, or AP code are your “state” abbreviation.
* The country should ALWAYS be set to "US" / United States.

If you're still having trouble with a military shipment, please contact SKULabs support with an order number so we can take a closer look with you.

Making use of shipping rules

In the case of military addresses, shipping rules will help make shipping easier for your team by allowing you to specify the service to select when a military address is detected.

To set default methods for military addresses, set up a shipping rule as follows:

  • Add filter for "state" is in the following list (one per line): AE, AP, GU, AA

  • Add filter for "country" is US

  • Add action to set method as desired

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