FAQ

Frequently asked questions

Brent McAhren avatar Alex W avatar Alexander E avatar +2
150 articles in this collection
Written by Brent McAhren, Alex W, Alexander E and 2 others

How do I get support with the SKULabs API?

API help, API support, API troubleshooting, API questions, SKULabs API
Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

Can I purchase labels through eBay from SKULabs?

eBay international standard delivery, eBay Global Shipping Program
Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

Disconnected order

Alex W avatar
Written by Alex W
Updated over a week ago

How to import WFS / Deliverr orders from Walmart

Alex W avatar
Written by Alex W
Updated over a week ago

How do I sell different grades or quality of the same product?

Sell different versions of a product e.g. new vs. used or refurbished items in SKULabs
Brad Baecker avatar
Written by Brad Baecker
Updated over a week ago

How do I fix scientific notation in Excel?

Excel rounding or incorrectly formatting long tracking numbers, skus, barcodes, and numbers over 15 digits.
James Robinson avatar
Written by James Robinson
Updated over a week ago

How long can I stay signed into SKULabs?

How long does SKULabs keep me logged in
Alexander E avatar
Written by Alexander E
Updated over a week ago

Does SKULabs offer pay-on-use return labels?

Making the most of pay on use return labels
Alexander E avatar
Written by Alexander E
Updated over a week ago

Can SKULabs be used offline?

Network connection, wifi, internet, disconnected, red refresh icon, error
Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

Flash selling with SKULabs

Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

How can I disable inventory alerts by CSV?

Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

How to correct vertical alignment of barcodes on Avery label templates

Alex W avatar
Written by Alex W
Updated over a week ago

How is inventory for POS (Point-of-Sale) orders processed?

Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

How to include federal tax ID on customs documents generated by FedEx and UPS

Alex W avatar
Written by Alex W
Updated over a week ago

EasyPost Payment Method Options and Fees

Alex W avatar
Written by Alex W
Updated over a week ago

Copying products between Shopify stores

Import products to Shopify
Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

Why can't I ship FedEx Ground to this address?

What is FedEx Home Delivery?
Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

How is Goods on Hand calculated?

cost wholesale goods on hand
Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

Instagram / Facebook / Google Shopping

Alex W avatar
Written by Alex W
Updated over a week ago

Does SKULabs offer discounts on USPS, UPS, DHL or FedEx? Can I bring my own accounts instead?

Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

QuickBooks Online accounting settings configuration

Alex W avatar
Written by Alex W
Updated over a week ago

FedEx Error: Choose another method, PRIORITY_OVERNIGHT is not available for this package.

Alex W avatar
Written by Alex W
Updated over a week ago

How do I change my default address validation provider?

Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

Where can I find sync reports?

Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

How do I ship to military addresses or fix inconsistent military address behavior in SKULabs?

military ship address customs error different APO FPO DPO AA AE AP
Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

How do I use Yubikey for 2FA with SKULabs?

Yubikey OTP 2FA second factor authentication
Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

How do I enable UPS SurePost?

How to add your UPS SurePost account to SKULabs
Alexander E avatar
Written by Alexander E
Updated over a week ago

Can I upload a logo for my packing slips?

upload logo for packing slip
Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

How can I automatically print a return label to include in the box when I ship an order?

Printing a return label along with shipping labels
James Robinson avatar
Written by James Robinson
Updated over a week ago

Why do I keep having to reset my password?

Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

Why are SEKO labels printing duplicate address fields?

Alex W avatar
Written by Alex W
Updated over a week ago

How to verify an email address?

Alex W avatar
Written by Alex W
Updated over a week ago

What is "customer facing" note type?

Learn what customer facing notes are and how to use them.
Alex W avatar
Written by Alex W
Updated over a week ago

Serial management in SKULabs

Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

How to manage preconfigured kits

Alex W avatar
Written by Alex W
Updated over a week ago

Branding / logo options for shipping

Alex W avatar
Written by Alex W
Updated over a week ago

What release cycles / versions of SKULabs are there? Can I revert an update or opt-in to preview upcoming changes?

Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

How to manually mark orders as shipped

Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

Configuring your store to update the shipped order status in SKULabs

Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

How to re-enable automatic mark as shipped defaults

Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

FedEx Commercial Invoice with Letterhead and Signature

Alex W avatar
Written by Alex W
Updated over a week ago

FedEx Advantage Enrollment

Alex W avatar
Written by Alex W
Updated over a week ago

Does SKULabs support Global-E?

How to process Global-E orders
Alexander E avatar
Written by Alexander E
Updated over a week ago

How to reauthorize SHIFT4SHOP (3dcart) access credentials

Alex W avatar
Written by Alex W
Updated over a week ago

What mobile devices does SKULabs support?

iPad, iOS, Android versions supported by SKULabs.
Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

How to automatically print packing slips with shipping labels

Print labels and packing slips together
Alexander E avatar
Written by Alexander E
Updated over a week ago

Set future shipping dates using shipping rules

How to set future shipping dates for shipments created before the actual shipping date.
Alex W avatar
Written by Alex W
Updated over a week ago

Does SKULabs support QR, Data Matrix, or other 2D barcodes?

Yes, SKULabs supports QR and other 2D barcodes.
Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

SKULabs Enterprise Returns Portal

Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

Tracking accurate inventory for orders of assorted, surprise, mystery, or random items.

Alexander E avatar
Written by Alexander E
Updated over a week ago

Amazon UK Ship From confirmations (January 1st, 2021)

Amazon Ship From confirmation VAT
Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

How to merge items

Merge duplicate items to link listings from two items together
Alexander E avatar
Written by Alexander E
Updated over a week ago

FedEx Error: Number of Commodities exceeds min or max limit.

Alex W avatar
Written by Alex W
Updated over a week ago

How to create and configure kits

Configuring your catalogs kits and kit components
Alexander E avatar
Written by Alexander E
Updated over a week ago

Easypost error - Manifesting only required for Print-as-you-go customers

Alex W avatar
Written by Alex W
Updated over a week ago

DHL Express - rates error after connecting to SKULabs

Alex W avatar
Written by Alex W
Updated over a week ago

How to automatically remove items from a warehouse when they are sold out.

Remove items from warehouses when stock becomes 0
Alexander E avatar
Written by Alexander E
Updated over a week ago

Amazon Buy Shipping SFP - FedEx One Rate Saturday Delivery

Alex W avatar
Written by Alex W
Updated over a week ago

Customs declaration contents types

Customs merchandise, returned goods, documents, gift, sample, other
Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

Can I connect my CRM to SKULabs?

SKULabs CRM Zoho
Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

Stamps error: Create Label Error: Total value of customs line items cannot exceed declared value

Alex W avatar
Written by Alex W
Updated over a week ago

Easypost Error: Invalid number of products

Alex W avatar
Written by Alex W
Updated over a week ago

BigCommerce Orders Status

Importing BigCommerce orders with custom statuses
Alexander E avatar
Written by Alexander E
Updated over a week ago

How to edit an order in SKULabs

Editing orders edit order change address update address modify order items
Alexander E avatar
Written by Alexander E
Updated over a week ago

Does SKULabs support UPS Simple Rate?

UPS Simple Rate
Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

Endicia Error - Missing or invalid element: MailpieceShape. (Log ID: 35718)

Alex W avatar
Written by Alex W
Updated over a week ago

FedEx Error: Inactive customer account

FedEx Account is not active / Inactive Fed Ex Account
Alexander E avatar
Written by Alexander E
Updated over a week ago

Shippo Error: The element 'ShippingContents' has invalid child element 'ItemDetail'

Alex W avatar
Written by Alex W
Updated over a week ago

Managing price lists

Creating pricing tiers for your customers in SKULabs
Alexander E avatar
Written by Alexander E
Updated over a week ago

How to remove old printers from printer selection

How to disable old or unused printers
Alexander E avatar
Written by Alexander E
Updated over a week ago

Can I ship orders to a PO Box using non-USPS carriers?

Why won't other carriers rates appear for a P.O. box address?
Alexander E avatar
Written by Alexander E
Updated over a week ago

How to view print queue and completed jobs

Alex W avatar
Written by Alex W
Updated over a week ago

How to link orders with unlinked listings

Step-by-step instruction on how to link orders with unlinked listings
Alex W avatar
Written by Alex W
Updated over a week ago

ParcelForce "Authentication failed" error

Alex W avatar
Written by Alex W
Updated over a week ago

EasyPost: Unable to complete shipment purchase

Alex W avatar
Written by Alex W
Updated over a week ago

How is the from address determined for a shipment?

How to set the ship from address when shipping, how to change the label origin address
Alexander E avatar
Written by Alexander E
Updated over a week ago

How to recreate a kit as an item

How to change a kit into an item
Alex W avatar
Written by Alex W
Updated over a week ago

How to update item SKUs in SKULabs from sales channel SKUs

Updating your SKULabs catalog to reflect changes made on your Sales Channel
Alexander E avatar
Written by Alexander E
Updated over a week ago

Exclude importing pending Shopify orders

Alex W avatar
Written by Alex W
Updated over a week ago

How to start shipping with FedEx SmartPost

Connect your Fedex SmartPost / Ground Economy account to SKULabs
Alex W avatar
Written by Alex W
Updated over a week ago

How to import historical orders from my sales channel

Importing old orders into SKULabs
Alexander E avatar
Written by Alexander E
Updated over a week ago

How can I test the next release of SKULabs prior to release?

test skulabs
Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

EasyPost Anti-Fraud flag

Alex W avatar
Written by Alex W
Updated over a week ago

How to enable Cost Averaging

Dynamically changing cost for items with different rates on purchase orders
Alexander E avatar
Written by Alexander E
Updated over a week ago

How to send partial and complete shipment emails to customers from SKULabs

Sending tracking numbers for multiple shipments on the same order
Alexander E avatar
Written by Alexander E
Updated over a week ago

How to disable manual verification for pickers/shippers

Require scan verification for users during fulfillment
Alexander E avatar
Written by Alexander E
Updated over a week ago

How to add DHL Express carrier through Shippo

Alexander E avatar
Written by Alexander E
Updated over a week ago

Scrolling to top during item verification

Mobile device order fulfillment with scroll to top
Alexander E avatar
Written by Alexander E
Updated over a week ago

How to import Kits in bulk using CSV

Using the Kits import function to import kits in bulk
Alexander E avatar
Written by Alexander E
Updated over a week ago

How to void shipments on orders

Voiding shipments and shipping labels for orders
Alexander E avatar
Written by Alexander E
Updated over a week ago

Basic reports and insights

Helpful tools at the tips of your fingers.
Alexander E avatar
Written by Alexander E
Updated over a week ago

What is a Remote Store and how to use it?

Learn about a remote store.
Alex W avatar
Written by Alex W
Updated over a week ago

How to connect Royal Mail account to SKULabs

RoyalMail missing tracking code service ranges fix
Alex W avatar
Written by Alex W
Updated over a week ago

Mark as shipped orders notification

How to mark orders as shipped
Alex W avatar
Written by Alex W
Updated over a week ago

How to complete the Customs form

Alex W avatar
Written by Alex W
Updated over a week ago

How to add additional barcodes to items and kits

Alternate barcodes and extra barcodes for items and kits in SKULabs
Alexander E avatar
Written by Alexander E
Updated over a week ago

How to filter out orders with specific tags from the order list

How to filter orders by tag using advanced filters
Alexander E avatar
Written by Alexander E
Updated over a week ago

Why are my pick lists or packing slips printing with very small or very large text?

Small fonts on picking lists, packing slips, and 4x6 templates
Alexander E avatar
Written by Alexander E
Updated over a week ago

Why are there missing listings from my Big Commerce or 3DCart store?

Alexander E avatar
Written by Alexander E
Updated over a week ago

How do I get the on-screen keyboard to show on iOS while a scanner is connected?

turn off scanner open keyboard ipod ipad ios
Alexander E avatar
Written by Alexander E
Updated over a week ago

How to set and reset filters

Alexander E avatar
Written by Alexander E
Updated over a week ago

How to view and use orders' Channel Status

How to use the Channel Status column
Alex W avatar
Written by Alex W
Updated over a week ago

How do I get calculated shipping rates from SKULabs into my Ecommerce channel during checkout?

Alexander E avatar
Written by Alexander E
Updated over a week ago

How do I change my store's origin and return address?

amazon return address
Alexander E avatar
Written by Alexander E
Updated over a week ago

Alternative to the SKULabs Print Client: Print locally without a print preview popup using Chrome on Windows (Not Recommended)

Using Kiosk printing in Chrome on Windows
Alexander E avatar
Written by Alexander E
Updated over a week ago

How to add or edit the from address printed on shipping labels

Alex W avatar
Written by Alex W
Updated over a week ago

How SKULabs safely imports unpaid orders to avoid overselling without allowing accidental shipping

SKULabs supports unpaid / pending order sync with Amazon, Shopify, eBay and most other channels
Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

How to manage backorder fulfillment

Alex W avatar
Written by Alex W
Updated over a week ago

How can I bring attention to notes or warn shippers prior to shipping?

Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

How to handle digital / virtual / coupons / non-shippable items on orders.

Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

Why is retrieving rates or creating shipping labels taking a long time?

Alexander E avatar
Written by Alexander E
Updated over a week ago

Pages printing in reverse order

How to change the order and orientation of how pages print
Alexander E avatar
Written by Alexander E
Updated over a week ago

What personal information is held by SKULabs?

GDPR, CCPA, Redaction, Redact, Update, Request personal information be removed.
Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

How to add a manual shipment to an order

Alexander E avatar
Written by Alexander E
Updated over a week ago

How to run listings sync for your stores

How to import listings into SKULabs by running a listings sync
Alexander E avatar
Written by Alexander E
Updated over a week ago

System Requirements & Recommended Hardware Devices

Equip your team with the best tools for the job.
Alexander E avatar
Written by Alexander E
Updated over a week ago

Activating and deactivating sync for a store

Turning on a store's auto-synchronization feature
Alexander E avatar
Written by Alexander E
Updated over a week ago

Amazon marketplaces and regions supported by SKULabs

Alex W avatar
Written by Alex W
Updated over a week ago

How to import contacts to SKULabs

Using the Import/Export Contacts page to keep your customers closer
Alexander E avatar
Written by Alexander E
Updated over a week ago

How to find which orders are reserving an item's stock

Using the Past Orders section to view item's with reserved stock quantity.
Alex W avatar
Written by Alex W
Updated over a week ago

How to set fulfillment latency for Amazon items and kits

Alex W avatar
Written by Alex W
Updated over a week ago

Electronic customs documents for FedEx international shipment

Alex W avatar
Written by Alex W
Updated over a week ago

How can I start using the Batch feature?

Alex W avatar
Written by Alex W
Updated over a week ago

Why are there missing listings on my order?

Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

Insights Feature Overview

Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

How do I cancel a customer's order?

Should you cancel an order in SKULabs or on the sales channel?
Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

What scales does SKULabs Print & Scale client support?

Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

Setting up a safety stock strategy

Steps for enabling safety stock reservation
Alex W avatar
Written by Alex W
Updated over a week ago

How to connect CouriersPlease to SKULabs using EasyPost

Alex W avatar
Written by Alex W
Updated over a week ago

How do I delete or deactivate users?

Alex W avatar
Written by Alex W
Updated over a week ago

Why are updates to my SKUs and names in Shopify or other sales channels not reflected in SKULabs?

How to update or change SKULabs item information to reflect changes made on your sales channels
Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

What to do if Amazon is displaying and selling an FBM offer for an inactive and/or out-of-stock listings on Seller Central

Alex W avatar
Written by Alex W
Updated over a week ago

How can I see all of my Processing orders?

Why filters hide orders from view, and how to fix it.
Alex W avatar
Written by Alex W
Updated over a week ago

Amazon/Walmart - Where are my new listings? Why do I have missing listings?

Walmart missing listings, amazon missing listings skus
Alex W avatar
Written by Alex W
Updated over a week ago

Is SKULabs integrated with _____?

Full list of carriers, stores, marketplaces, and other integrations SKULabs supports.
Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

Can I connect more than one of the same store?

Connecting multiple stores multiple channels of the same type. Connect more than one ebay, shopify, amazon, etsy, walmart, bigcommerce store
Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

How to accept preorders and backorders

A good preorder workflow can help you build product buzz without overselling or under-fulfilling.
Alexander E avatar
Written by Alexander E
Updated over a week ago

What are the different types of sync supported by SKULabs?

Learn the types of Sync offered by SKULabs.
Alex W avatar
Written by Alex W
Updated over a week ago

What is your phone number?

How can I call SKULabs?
Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

How can I get assistance in an emergency?

Keywords: Urgent issue emergency help issues require immediate help assistance telephone need support please asap
Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

What user permissions and roles are available?

Alexander E avatar
Written by Alexander E
Updated over a week ago

What is an invalid address? What is the red house icon next to order numbers?

Address validation review and invalid addresses
Alex W avatar
Written by Alex W
Updated over a week ago

Why is my warehouse / store phone number or email address on my customer's labels?

Shipping labels print email address and phone number on labels
Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

Does SKULabs support Amazon Seller-Fulfilled Prime?

SKULabs has excellent support for both Amazon and Amazon Seller-Fulfilled Prime orders.
Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

How can I remove a shipping method or option?

Control enabled methods to avoid expensive, slow, or incompatible shipping methods for your operation.
Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

How can I prevent Shopify dropshipped items from appearing on my orders in SKULabs?

The distributor system can control dropshipped items, or you can use virtual items to skip their import onto orders.
Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

How do I add a carrier account through EasyPost?

Alex W avatar
Written by Alex W
Updated over a week ago

How can I prevent items I've dropshipped from being included on orders from BigCommerce?

SKULabs offers two special "bin picking numbers" to help you control items you dropship outside of SKULabs
Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

Does SKULabs support Amazon Canada / UK / etc?

Does SKULabs support Amazon in Canada UK Germany etc?
Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago

Does SKULabs support eBay UK / Canada / etc?

eBay Canada France UK Australia Austria Belgium Germany Motors Italy Spain Switzerland Hong Kong India Ireland Malaysia Poland PH SG NL
Brent McAhren avatar
Written by Brent McAhren
Updated over a week ago