The Processing Orders table shows, by default, any order that has been placed and paid for but has not yet been shipped by your team. The table also features a robust set of filters to narrow down which orders you want to work on, as well as an adjustable date range based on when orders were placed.
These features can be used to focus on certain sets of orders, but can also hide orders that you want to see and work with later. Here are a couple of ways to identify what is hiding your orders and how to resolve the issue:
"Orders not displayed due to filters."
When filters have caused some of your processing orders to be hidden from view, SKULabs will tell you by adding a line below the table:
Clicking the "Reset filters" link on that line will set your table filters back to the default, which will make almost any fulfillable order visible again.
You can also reset your filters via the Filters menu itself:
Why filters hid a specific order:
It's sometimes prudent to discern why a set of filters caused a processing order to not appear in a user's Processing list. Here is a quick list of questions to ask when comparing between the order's details and a user's set filters:
- Are all of the order's line items in stock and unshipped?
- Is the order's shipping address validated as residential, commercial, or international?
- Was the order placed on a store that is not enabled in the filters?
- Does the order lack any tags that are enabled in the filters?
- Is the order's status not enabled in the filters?
Once you are confident that you've determined why an order was excluded, you can make adjustments to the user's filters and/or date range selection as needed.