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Disconnected order
Disconnected order
Updated over a week ago

What is a "disconnected" order?

When you edit an order within SKULabs, it becomes "disconnected" from receiving any further inbound changes made directly on your sales channel. This is required to prevent the manual adjustments made within SKULabs from being overwritten by your channel.

Disconnected orders still continue to hold reserves

Does SKULabs still mark as shipped "disconnected" orders?

Yes. SKULabs will mark as shipped any order even if it is disconnected from inbound updates due to order edits like address changes.

How do I "reconnect" an order?

Once an order is edited or combined, it cannot be reconnected unless it is deleted and reimported. NOTE: Deleting orders is NOT recommended in general unless it is absolutely necessary. Deleting orders is permanent and any progress made to the order would be lost and introduces room the possibility of double deductions.


  • The order must be available on the processing orders tab

  • The order's channel status must be available for your store's order sync, for example "paid, unfulfilled"

  • If the order is combined, you must separate the orders.

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