What is a "disconnected" order?

When you edit an order within SKULabs, it becomes "disconnected" from receiving any further inbound changes made directly on your sales channel. This is required to prevent the manual adjustments made within SKULabs from being overwritten by your channel.

Disconnected orders still continue to hold reserves

Does SKULabs still mark as shipped "disconnected" orders?

Yes. SKULabs will mark as shipped any order even if it is disconnected from inbound updates due to order edits like address changes.

Did this answer your question?