Editing an order allows you to change what items will be fulfilled, change the status, or update an address.

Caveats

  • After you edit an order, SKULabs "disconnects" from receiving changes to the order made after that point.

  • SKULabs will not modify your order on your store or sales channel for you. For that reason, you should make edits on your sales channel when possible. Any changes made on your sales channel while the order is not "disconnected" (see above) will be imported automatically.

Does SKULabs still mark as shipped "disconnected" orders?

Yes. SKULabs will mark as shipped any order even if it is disconnected from inbound updates due to order edits like address changes.

How to edit an order within SKULabs

  1. Open an order

  2. Click Menu > Edit order.

Solutions for Invalid Addresses

The best solution for correcting bad or invalid address is to review the address, contact the customer if necessary, and make the correction on the sales channel itself.

If you are correcting the address within SKULabs, always make sure to validate the address after correcting it or manually set the validation status if you know it is correct.

The Processing orders page provides shippers warnings and icons when there are orders that require attention. One of these warnings deals with invalid addresses.

How do I reconnect an order that has been disconnected.

To resync an order that has been disconnected in SKULabs, you can simply delete the order and allow it to be synced in during the next orders sync that runs.

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