You can edit orders within SKULabs to change what items will be fulfilled, the status, or update an address.

While SKULabs allows for editing orders, SKULabs will not modify an order on your store or sales channel for you.

For this reason, it is recommended to make changes to orders directly on your sales channel when possible because these changes are automatically imported as long as the order is not "disconnected" (see below).

What is a "disconnected" order?

  • When you edit an order within SKULabs, it becomes "disconnected" from receiving any further inbound changes made directly on your sales channel. This is required to prevent the manual adjustments made within SKULabs from being overwritten by your channel.

Does SKULabs still mark as shipped "disconnected" orders?

Yes. SKULabs will mark as shipped any order even if it is disconnected from inbound updates due to order edits like address changes.

How to edit an order within SKULabs

  1. Open an order

  2. Click Menu > Edit order.

Solutions for Invalid Addresses

The best solution for correcting bad or invalid address is to review the address, contact the customer if necessary, and make the correction on the sales channel itself.

If you are correcting the address within SKULabs, always make sure to validate the address after correcting it or manually set the validation status if you know it is correct.

The Processing orders page provides shippers warnings and icons when there are orders that require attention. One of these warnings deals with invalid addresses.

How do I reconnect an order that has been disconnected.

To resync an order that has been disconnected in SKULabs, you can simply delete the order and allow it to be synced in during the next orders sync that runs.

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