When orders are marked fully shipped in SKULabs, the sales channel is notified and in most cases, sends emails on your behalf. Optionally, you can enable SKULabs to send shipment notification emails directly to your customers, allowing you to send customers tracking information from SKULabs each time a shipment is made.

First, open your store's settings, scroll down to open the Templates panel, then edit the Shipped e-mail and Partially shipped e-mail templates to include the from e-mail, name, subject, and optionally an email to cc when sending each e-mail. Don't forget to verify your e-mail address.

Tip: You can also customize the e-mail templates SKULabs sends to reflect those sent from your sales channel and we are happy to help get this set up for you, just reach out to us in chat.

Next, open the Shipping defaults and settings panel:

At the bottom of this panel there are two key settings:


1. The Shipment notification email option allows you to choose if and when you want SKULabs to automatically send customers an email for partially shipped or completely shipped orders.



2. The Automatically mark orders shipped option controls when to notify your sales channel that an order was shipped in SKULabs and should be marked as shipped on the channel itself. It is recommended to leave this at it's default setting to avoid unexpected behavior like orders archiving before they are completely shipped.

Did this answer your question?