When you're in the routine, it's often easy to overlook order notes or remember policy on certain products. SKULabs automatically imports tags from most sales channels and will automatically prompt your pickers when certain keywords are detected. If you'd like to have a new keyword added to this list, let our team know and we'll review if it can be implemented across the board.
Shipping notification keywords
SKULabs will automatically prompt shippers prior to shipping when any of the following keywords are found in an order tag on an order.
Do Not Ship
Don't ship
Review
Investigate / Investigating
Unpaid
Decline / Declined
Reject
Audit
Stop
Chargeback
Fraud
Pending
Hold
High risk
Cancel
Excluded Keywords
Tags with the keywords "Reviewed", "No Fraud", or "Fraud" in combination with "Pass" will trigger NO notification.
Example Tags
These examples are a great starting point for creating new tags.
Review order notes
Hold - Pending fraud review
Hold - Customer requested we hold shipment
Review - Make sure you wrap ceramics in bubble wrap
Payment Rejected
Order is unpaid
Tag-based Automation
Don't forget to use shipping rules to automatically assign tags based on SKUs, order notes, or other details on the order.
Non-tag-based warnings
SKULabs will warn prior to shipment in additional cases such as when an order has already been shipped, is in a pending (unpaid) status, or when it's cancelled regardless of what tags are on the order. You do not need to manually configure tag automation for these prompts.