If you're unable to ship an order, we're here to help.

First, if you can click the "Request Support" button if you've been presented with an error related to rate selection or shipping. Be sure to provide an order number if one is not already visible in the error you submit.

Once you've completed the above step we can usually provide recommendations and help you find ways to avoid this type of error in the future automatically.

If you're interested in troubleshooting the shipping process, see our article on shipping troubleshooting.

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