1. What is stock sync?

  2. Requirements for activation

  3. How to request verification

  4. How to configure stock sync for your store

What is stock sync?

Stock sync is an opt-in feature which allows SKULabs to act as your master of inventory.

When enabled, SKULabs will overwrite the stock quantities on your sales channels with those currently in SKULabs. If your account is not completely configured correctly, this will cause serious overselling/underselling issues.

This is strictly an outbound only sync from SKULabs to your channels. SKULabs will overwrite any stock changes made directly on the sales channel itself.

Verify requirements for stock sync

Requirements before activation

  • All stores and sales channels should be connected.

  • The stores must be set to automatically sync orders

  • Catalog setup should be complete.

    • All kits are imported / set up.

    • All items have been linked.

    • All duplicate items with different SKUs but are actually the same product were combined.

    • All listings with duplicate SKUs but are actually separate products were split / uncombined.

  • You should take an export of your item catalog from your sales channel/s as a general best practice. You should also learn how to restore this import directly on your sales channel in case of an emergency.

  • You must verify your inventory counts in SKULabs are accurate before requesting activation.

  • Determine how your orders will be deducted to maintain accurate inventory if you won't be using the SKULabs app to process orders.

  • Link the correct warehouses to each store in your stock sync settings *without* selecting "enable stock sync" prior to requesting approval.

  • Understand that warehouse counts are *combined*. e.g. A single SKU has 55 in warehouse A and 33 in warehouse B; If both warehouses are explicitly linked to a store, the total 88 will be pushed to your store for that SKU.

  • All existing and previous systems, if any, that push stock to your stores need to be deactivated before enabling stock sync in SKULabs.

Requirements after activation

  • All changes to stock MUST be made in SKULabs. SKULabs is by definition a master of inventory system once stock sync is enabled and will override the quantities on your sales channels.

  • If you upload product feeds with incorrect inventory counts, be sure to run a manual stock sync in SKULabs to correct for these mistakes.

  • Periodically count inventory to maintain accurate stock levels in SKULabs.

  • Don't change how you process orders without speaking with the team. By default, all orders must be deducted in SKULabs and by default you're required to do that in-app by creating shipping labels. If an order can't or won't be shipped inside the SKULabs app, add a manual shipment, bulk deduct, or set up auto-deduct with our team to otherwise handle outside shipment inventory deduction.

  • SKULabs usually pushes a quantity of 0 for items with negative inventory.

  • Use stock rules to further customize the quantity we push to your store. Implement overstock or understocking to achieve sales goals with stock rules.

  • Avoid overselling by implementing a safety stock strategy.

How to request verification

Once you believe you've met all of the requirements or if you're ready to talk to our team about setting up auto-deduction for shipments made outside of SKULabs fill out our activation form and we'll either provide you the activation code or we will reach out after confirming your account is correctly configured.

How to configure stock sync for your store

Stock sync can be enabled, disabled, and customized by visiting your settings, clicking the inventory tab at the top, then clicking the stock sync option.

Click the orange pencil icon on the right to modify a store's stock sync settings.

Choose your store's linked warehouses

Linked warehouses add their stock quantities together when pushing stock to your listings on that store. POS orders can be automatically deducted with ease by linking your POS locations to just one warehouse.

e.g. "Main Warehouse" has 55 purple spoons. "Overstock Warehouse" has 33 purple spoons. Linking both warehouses to the store "USA Shopify" will push a quantity of 88 for purple spoon listing on that store.

Set your store's stock rule

Stock rule determines the quantity to push to listings on your sales channel. The default stock rule "free" is calculated as the quantity you have "on hand" minus your sold inventory known as your "reserve". Stock rules can be configured per store as well as per listing. View our advanced stock rule settings for more information.

Stock sync enabled

This option allows you to begin the in-app activation steps for enabling stock sync. To update your warehouse links without enabling stock sync, leave this unchecked before clicking save.

Re-push stale stock

Periodically push stock quantities to listings, even if their quantities have not changed recently. This option helps prevent discrepancies from any accidental stock changes made directly on the channel.

Push negative stock

(Currently only supported on Shopify and BigCommerce)

By default, SKULabs push "0" for items that are not available to sell or allowed to purposefully oversell. For certain stores, this can be overridden. We recommend keeping this option disabled unless you are certain you want to push negative stock levels to your store.

Restrict picking to linked warehouses

This option can help prevent your team from mistakenly deducting orders from the wrong warehouse. This is useful if you have very strict order routing pre-determined by the order's origin location.

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